Responsible (Thrust) Areas Key Results Areas Key Performance Indicators Base Year (2009) Status
Standardization of Service Delivery Productivity  Improvement No of service entities ISO certified / Quality / Productivity Award 2
Next Generation of Citizen Charter No of  standardized services delivery time (Within 1/ 2 / 3 Day etc) 5
Real Time Service Delivery No of online service delivery / over the counter service delivery 0
Grievance Handling System % of reduction of grievance reported Monthly / Quarterly / Annually 85%
Better Customer Care Rate of customer satisfaction  (survey based) 92%
Housing and Amenities Drinking Water Availability  % of families have safe drinking water facility 68%
No of cases on water related diseases reported (Annually) 0
Proper Sanitation Facility % of families have proper sanitation facility 47%
Permanent Shelter % of families have permanent shelter 36%
Motorable Access Average traveling time per KM to city centre  
Education Development Pre School Education Pre school enrolment rate (among children between 3 - 5 Yrs) 82%
Primary Education for All Dropout rate of the primary education 8%
Secondary Education % Qualify for A/L education (Arts/ Science/ Commerce stream basis)  
Advanced Level Education % students qualified for University education 14%
University Education No of Graduates per Year (District / Division Basis) 688
Vocational Skill Development  No of persons obtained vocational training certification 9763
% vocational training certified persons secured employment 11%
Health Development Epidemic Control No of cases (Malaria / Dengue etc)reported (annually)  
Preventive Health Care No of OPD patients (Annually)  
Malnutrition Condition Malnutrition rate  
Mothers Nutritional Condition Mortality rate  
Poverty Alleviation Family Sustainability Poverty head count / % of families under the poverty line  
Self Employment % of families redeveloped through Samurdi 18%
Unemployment % of unemployment  
Land Utility Cultivation  % of cultivated land 12%
Yield per acre (Crop Basis)  
Soil Conservation  % of soil salinity reduced  
% Soil protected agro practice (Crop Basis)  
Social Forestation % of social forestation  
Land Title  % of land ownership (Type and Category)  
% of land encroachment 65%
Home Gardening  % of householders owned home garden 14%
% of Householders income from home garden 12%
Land Use Planning % of GN Division has land use plan 0
Land Reclamation No of acres of land reclamated  
Disaster Prevention and Mitigation     No of natural disaster occurred  
No of human loss  
Value of property loss (In Rs)  
Value of compensation (Rs)  
Cost of infrastructure recovery  
Social and Cultural Wellbeing Organized Civil Society No of CBOs registered  
Sports No of active sports societies 13
Cultural Exchange No of multicultural events organized 8
Social Recreation No of recreational events organized 5
Cultural and Archeological Prevention  No of incidents reported  
No of venues which has adequate security  
Women and Child Care % of villages provided health care units 69%
Protection of Special Needy Persons   % SNP completed primary education  
% SNP completed higher education  
% SNP secured permanent employment  
Senior Citizens Care  % involve in SSC forum  
No of unattended cases reported  
Recovery Management Permanent Shelter % completed permanent shelter  
Resumption of Normal Productive Life % families resume economic active life  
Reconstruction of Public Infrastructure % of rehabilitated infrastructure (by category)  
Rehabilitation of Life Line Utilities  % secured drinking water 65%
% of household provided electricity 78%
Rehabilitation of Disaster Victims  % of war victims recovered  
% of enrolled alternative living  
Length of irrigation canals abandoned (Km) Rain Water Harvesting % households has system of rainwater harvesting  
Socio -Economy of Irrigation System    % of families live under irrigation systems  
Average cultivatable land ownership per family  
Average high land ownership per family      
Average yield per acre under irrigation  

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